Terms and Conditions

Last updated: 31 July 2026

1. Provider and scope

The providers and landlords of the “FeWo Wernher” holiday apartment are Diana and Florian Wernher, Rathausweg 14, 61279 Grävenwiesbach, Germany, email: fewo@familie-wernher.de, phone: +49 177 5222 713.

These Terms and Conditions apply to the temporary rental of FeWo Wernher for accommodation purposes and to all related services. They apply in particular to direct bookings made through this website, by email or by phone. Where a booking is made through an intermediary or booking platform, the terms agreed there also apply.

2. Booking enquiry and conclusion of contract

The presentation of the holiday apartment on the website does not constitute a binding contractual offer. By submitting a booking or booking enquiry, the guest makes a binding offer to enter into an accommodation contract.

The contract is concluded when the booking is confirmed by the landlord in text form or when an automatic binding booking confirmation is sent. The booking confirmation, the prices and services stated in it and these Terms and Conditions determine the content of the contract.

The person making the booking must be at least 18 years old. They are the contracting party and are responsible for ensuring that all accompanying guests comply with the contractual provisions and house rules.

3. Services, prices and occupancy

The type and scope of the services owed are determined by the description of the holiday apartment and the booking confirmation. The apartment may only be occupied by the confirmed number of persons and by no more than six guests. Children count towards occupancy.

The displayed total price includes all mandatory price components shown at the time of booking. Additional services are only payable where they have been expressly agreed and confirmed.

Transfer to third parties, subletting and use for events, parties or commercial purposes are not permitted without the landlord’s prior consent.

4. Payment

The accommodation price is due on the date stated in the booking confirmation or invoice, but no later than one day before the agreed arrival date. For last-minute bookings, the full amount may be due immediately.

If a due payment is not received despite an appropriate payment request, the landlord may withdraw from the contract in accordance with statutory provisions. Further claims remain unaffected.

5. Arrival, access and departure

The holiday apartment is generally available from 3:00 pm on the day of arrival. Check-out must take place by 11:00 am on the day of departure. Different times require prior agreement.

On departure, the agreed keys or access devices must be returned. Any loss must be reported immediately. Necessary replacement or exchange costs may be charged to the guest where the guest is responsible for the loss.

The apartment must be left tidy and swept clean. Dishes must be cleaned, the dishwasher emptied and rubbish disposed of in the designated containers. If an unusually high level of additional cleaning is required because the apartment has not been left in accordance with the contract, the actual additional effort may be charged.

6. Cancellation by the guest

The guest may cancel free of charge up to and including one day before the agreed arrival date. Cancellation should be made in text form, preferably by email to fewo@familie-wernher.de. The time at which the cancellation is received by the landlord is decisive.

In the event of a later cancellation or no-show, the claim to the agreed price generally remains. However, the landlord must deduct expenses saved and income from any alternative rental. The guest may provide evidence that no loss or a substantially lower loss was incurred.

Taking out travel cancellation insurance is recommended.

7. No statutory right of withdrawal

Contracts for accommodation services that provide for a specific date or period are generally not subject to a statutory fourteen-day right of withdrawal. The contractual cancellation right under Section 6 remains unaffected.

8. Replacement guest and rebooking

Before the start of the stay, the guest may propose a suitable replacement person. The replacement person may only take over the booking with the landlord’s consent. Consent may be refused for good cause, in particular if the replacement person does not meet the booking requirements.

There is no entitlement to change the travel period. Rebookings are only possible subject to availability and express confirmation. Any additional costs must be borne by the guest.

9. Late arrival, early departure and unused services

If the guest arrives later, leaves earlier or does not use individual booked services, there is generally no entitlement to a partial refund. A refund may be considered to the extent that the landlord is able to re-let the accommodation for the relevant period or an alternative arrangement has been expressly agreed.

10. Guest obligations and house rules

1. The holiday apartment, its inventory, communal areas and outdoor facilities must be treated with care.
2. Damage, disruptions or defects must be reported to the landlord immediately. The guest must take reasonable measures to limit any damage.
3. The apartment is non-smoking. Smoking inside the apartment is not permitted.
4. Parties, events and avoidable excessive noise are not permitted. Neighbours and local residents must be treated with consideration.
5. Pets may not be brought into the apartment. Recognised assistance animals require individual agreement before booking.
6. Only the persons stated in the booking may stay overnight. Unregistered overnight guests require prior consent.
7. When leaving the apartment, windows and doors must be closed and electrical appliances switched off where appropriate.
8. The private parking space and personal belongings brought into the property must be used or stored with due care.

11. Damage and liability of the guest

In accordance with statutory provisions, the guest is liable for damage culpably caused by the guest, accompanying persons or visitors to the holiday apartment, its inventory or other facilities. Damage must be reported immediately and may not be concealed or repaired without authorisation.

Appropriate additional remuneration may be charged for occupancy in breach of contract. Further damage may also be claimed.

12. Notification of defects and remedy

If the guest identifies a defect, it must be reported immediately and the landlord must be given a reasonable opportunity to remedy it. If the guest culpably fails to make a reasonable notification, claims may be excluded or reduced to the extent that the landlord was unable to provide a remedy because no notification was made.

The guest’s statutory rights in the event of significant defects that are not remedied remain unaffected.

13. Liability of the landlord

The landlord has unlimited liability for intent and gross negligence and for damage resulting from injury to life, body or health. In cases of ordinary negligence, the landlord is only liable for breach of an essential contractual obligation and only up to the amount of the typical, foreseeable loss.

Liability for the guest’s personal belongings, valuables and vehicles exists only within the scope of statutory provisions. The guest is responsible for keeping personal belongings safe.

14. Termination or withdrawal by the landlord

The landlord may terminate the contract without notice for good cause. Good cause exists in particular where the guest significantly breaches the house rules despite a warning, occupies the apartment with more persons than authorised, holds parties, brings pets without consent, intentionally causes significant damage or fails to make due payments.

In the event of justified termination, the claim to the agreed price remains where the guest is responsible for the termination. Expenses saved and income from alternative rental will be deducted.

If the holiday apartment cannot be provided for an unforeseeable reason beyond the landlord’s control, the guest will be informed without delay. Payments already made will be refunded for services not provided. Further statutory claims remain unaffected.

15. Data protection

Personal data is processed exclusively in accordance with statutory provisions and the privacy policy.

16. Consumer dispute resolution

The landlord is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

17. Applicable law and jurisdiction

German law applies. Mandatory consumer protection provisions of the country in which the guest has their habitual residence remain unaffected.

For merchants, legal entities under public law, special funds under public law and persons without a general place of jurisdiction in Germany, the landlord’s registered location may be agreed as the place of jurisdiction. Otherwise, the statutory places of jurisdiction apply.

18. Final provisions

Individual agreements and the information in the booking confirmation take precedence over these Terms and Conditions. Amendments and additions should be recorded in text form for evidentiary purposes.

If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected. The statutory provisions apply in place of the invalid provision.